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Destek ve yardım

Yardım masası desteği

The stow helpdesk is available by phone and ensures quick access to our expertise to resolve issues.

Yardım masasına mesai saatleri (CET) içinde +32 56 96 09 90 numaralı telefondan ulaşabilir ve bu saatler dışında her zaman aftersales@stow-group.com adresine e-posta gönderebilirsiniz.

Yerinde destek

The stow vast network of field service technicians gives our customer responsive assistance in case of a failure. Within the scope of a service contract and depending on where the installation is located, we commit to be on-site within an agreed timeframe.

Uzaktan yardım

If needed, stow is able to remotely connect with the system of the customer, ensuring a faster reaction time and a higher first time fix rate.

AtlasConnect

By installing AtlasConnect at the premises of the customer and onto the shuttles, stow is able to remotely connect to the shuttles and configure and change parameters, without the need to go on-site. The stow Service team is able to perform remote software updates and upgrades so the machines are running on the latest and greatest firmware version containing all the latest bug fixes and new functionalities. Finally, in case of a failure, the stow experts perform an analysis to find the root cause of the issue and to ensure that the issue is ficed ‘first time right’ in case an on-site intervention is needed.

MobileConnect

By installing MobileConnect at the premises of the customer, stow is able to remotely connect to and monitor the mobile racking installation, without the need to go on-site. We’re able to perform remote software updated and upgrades so the mobile racking installation is running on the latest and greatest firmware version containing all the latest bug fixes and new functionalities. Finally, in case of a failure, stow experts perform an analysis to find the root cause of the issue and to ensure that we fix the issue ‘first time right’ in case an on-site intervention is needed.